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ManageEngine ServiceDesk Plus is an open source help desk and Enterprise IT Management Software division of ZOHO Corporation that simplifies IT management with affordable software that offers the powerful features the largest of enterprises demand.

This software provides an integrated platform where users of any organization can generate their request for IT resources. You can easily keep track on an organization's IT requirements and assign duties more efficiently using ManageEngine ServiceDesk Plus.

IT asset management and IT are two operational parts of this tool. ServiceDesk Plus helps the Linux administrator deliver world-class service to end users with reduced costs and complexity.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. ManageEngine ServiceDesk Plus used to create projects, manage resources, track progress and integrate IT projects with requests and changes to fine-tune the overall IT service delivery.

ServiceDesk Features

ManageEngine ServiceDesk Plus provides a lot of features, some of the are listed below:

Flexible ticket management with multi channel support
Self Service Portal with automated password reset tool
Service Level Agreements
Mobile support with native iPhone, iPad, and Android apps
Flexible out-of-the-box integration with 3rd party apps
Easy & effective asset management
Incident management, problem management, change magmt & CMDB
Customised help desk reports

This tutorial helps you overcome the initial hiccups of installing ServiceDesk Plus successfully and starting ServiceDesk Plus as a service on an Ubuntu-14.04 server.

Requirements

A server running Ubuntu-14.04.A static IP Address for your server.A non-root user account with sudo privilege set up on your server.

Download ServiceDesk Plus

First you will need to download the ServiceDesk Plus package for Linux.If you wish to download it using 'wget' command then run the command as shown below.

wget https://download.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin

You should see the following output:

Install ServiceDesk Plus

First, you will need to assign the executable permission to the downloaded .bin file before installing.

You can do this by entering the command below via your command prompt.

sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin

Now execute the .bin file to start the installation wizard and follow the instructions to proceed to the Next step as shown below.

sudo ./ManageEngine_ServiceDesk_Plus_64bit.bin -console

You should see the installation wizard as below:

Starting Installation

License Agreement

Read the license agreement or type 'q' to guit and then choose the option 1 to accept the license agreement.

Technical Support

If you wish to add your information to the technical support from ManageEngine then add your details here.

Select Country

Choose from the available options and update your country number as shown below:

Select Edition

You can choose from the three available editions. Here, select the First Enterprise Edition.

Installation Location

Here you need to specify a directory or press enter to accept the default directory. Here, choose /opt directory for the installation location.

Installation Details

The system will start preparing the summary of your selected components and then start installing on your server. This may take a few minutes, so wait for its completion.

Starting ServiceDesk Server

Once installation has been completed, you will need to start the server. To do so change your directory to the bin folder of your installation directory and then run the 'run.sh' script to start the ServiceDesk server.

cd /opt/ServiceDesk/bin/ Manageengine Service Desk License File Crack

sudo sh run.sh

You should see the following output:

Next, you will need to allow port 8089 through your firewall if you want to access the servicedesk server from remote systems.

You can do this by running the following commands:

sudo ufw enablesudo ufw allow 8089/tcp

ServiceDesk Web Access

Now you can access your ServiceDesk Plus web portal by typing the URL http://server-ip-address:8089 using your favorite web browser, then login with username administrator and password administrator as shown below:

After login, a beautiful dashboard will appear, explore all services and use as per your need.

Click on any of the options and you will find a detailed information about its usage and customisation.

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Here is first look at your ServiceDesk Plus Home Page.

##Installing ServiceDesk as a Linux Service

When you close the session of the ServiceDesk server then it will be stopped. So, you will need to create the servicedesk start up script.

You can create this script by creating servicedesk file inside /etc/init.d directory.

sudo nano /etc/init.d/servicedesk Manageengine Service Desk License File Crack

Add the following content:

Next, change its permission to '755' using the following command:

sudo chmod 755 /etc/init.d/servicedesk

Next, you will need to add the script as a startup process and create a blank file under '/var/log' directory for logging purposes.

You can do this by running the following commands:

sudo update-rc.d servicedesk defaults

You should see the following output:

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sudo touch /var/log/servicedesk-plus.log

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Now, your servicedesk service will start during boot. Also, you can easily start and stop servicedesk service using the following command:

sudo /etc/init.d/servicedesk startsudo /etc/init.d/servicedesk stop

Enjoy!

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